Shipping policy
Shipping Information
Waterz.com ships all orders directly from our warehouse in Sweden. We aim to provide fast, safe, and reliable delivery to all customers worldwide.
Order Processing
-
All orders are processed within 1–2 business days.
-
Orders placed on weekends or public holidays will be handled on the next business day.
-
Once your order has been shipped, you will receive a confirmation email with your tracking number and delivery details.
Delivery Times
Estimated delivery times:
-
5–7 business days within Europe
-
7–14 business days for international orders outside Europe
Delivery times may vary depending on destination, customs processing, and carrier delays.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
Shipping Partners
We work with trusted carriers such as PostNord, DHL, and UPS, depending on your destination and order size.
Customs & Import Fees
Customers outside the EU may be subject to customs duties, VAT, or import fees charged by local authorities. These charges are not included in our shipping fees and must be paid by the recipient.
Incorrect or Incomplete Addresses
It is the customer’s responsibility to enter a correct and complete shipping address. Waterz.com is not responsible for delays or lost shipments caused by address errors.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the delivery date so we can resolve the issue.
Contact: info@waterz.com